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mark360.ai WhatsApp Forms & Flows Overview

Revolutionize your customer interactions on WhatsApp with mark360.ai Flows.
Design intuitive, task-driven workflows and offer enhanced user experiences that drive better business outcomes.

What Are WhatsApp Flows?​

WhatsApp Flows on mark360.ai empower businesses to deploy focused, interactive workflows directly inside WhatsApp—eliminating the need for external links, apps, or forms.

With Flows, businesses can:

  • Collect information using interactive input forms
  • Schedule appointments seamlessly within WhatsApp
  • Guide customers through product selections or service journeys

These rich, structured interactions are perfect for creating customized user journeys, offering highly engaging and frictionless experiences.

Why Use Flows?​

Customized Journeys​

Create tailored workflows for customer engagement, lead generation, onboarding, or post-purchase support—all within WhatsApp.

Better User Interactions​

Flows reduce user drop-offs by allowing customers to complete tasks without leaving WhatsApp.

Optimized Business Results​

Increase conversion and task completion rates through smooth and contextual interactions.

Use Cases for WhatsApp Flows​

mark360.ai Flows are ideal for:

  • Lead Generation
  • Appointment Booking
  • Registration / Sign-Up / Sign-In
  • Customer Support
  • Feedback & Surveys

More capabilities and use cases are continuously being added to enhance the flexibility of Flows.

How WhatsApp Flows Work​

A Flow is launched when a user taps a Call-to-Action (CTA) in a WhatsApp message. The structure includes:

Screens​

Each Flow consists of multiple screens. Customers navigate from one screen to the next until they complete the interaction.

Layouts​

Define how elements are visually arranged, ensuring a consistent and user-friendly structure.

Components​

Flows use a variety of input and display elements, including:

  • Text & Image blocks
  • Hyperlinks
  • Text Inputs
  • Dropdown Menus
  • Radio Buttons
  • Checkboxes
  • Date Pickers
  • Opt-in Checkboxes

Sending Flows​

You can send Flows through:

  • Business-Initiated WhatsApp messages
  • WhatsApp Templates (CTA buttons with Flow triggers)
  • Bots or Automations inside mark360.ai

mark360.ai Flows make WhatsApp a fully interactive and task-completion platform, enabling your business to deliver delightful customer experiences, streamline processes, and boost engagement—all within the world's most used messaging app.